Frequently Asked Questions

What is the DIRECTV GOES TO SCHOOL program?

The DIRECTV GOES TO SCHOOL program is a charitable initiative offered by DIRECTV to provide free educational television programming. The package, called SCHOOL CHOICE®, is available to state-accredited public and private schools, grades K-12.

How much does SCHOOL CHOICE programming cost?

The SCHOOL CHOICE and local channels packages are offered at no cost to qualified schools.

How does my school sign-up for DIRECTV GOES TO SCHOOL?

To bring DIRECTV to your school, follow these easy steps:

  • Determine if your school qualifies (see question below)
  • Submit sign up materials on
  • DIRECTV will send you the hardware for up to four rooms that you request on your program authorization form
  • Schedule an installation of your equipment within 90 days of receipt of equipment

Does our school qualify for the free SCHOOL CHOICE and local channels programming packages?

The SCHOOL CHOICE and local channels programming packages are free services that DIRECTV offers to qualified schools. In order to receive these programming packages, your school must:

  • Be an accredited public or private educational institution.
  • Offer grades K-12 only. Universities, community colleges, day care centers and public libraries do not qualify.
  • Be housed in a facility zoned as a school building by the local municipality.
  • Limit viewing to classrooms, offices and areas not accessible by the public.

What do qualifying schools receive?

  • DIRECTV will send qualifying schools a free DIRECTV® System for up to four rooms, including four HD receivers and remotes, one of which may be a DIRECTV HD DVR. To record any programs, you’ll need a DVR receiver. Additional receivers may be purchased at the retailer of your choice.
  • SCHOOL CHOICE Programming Package
  • Installation of all receivers will be at the school's expense.

What is a DVR?

A digital video recorder, or DVR, lets you record programming without videotape. With DIRECTV HD DVR you can automatically record shows to view at a later time, pause and rewind live TV and much more. For more details, visit

What if we do not qualify for the SCHOOL CHOICE program?

If your school does not qualify to receive SCHOOL CHOICE, you may qualify for our Public Viewing, Semi-Public Viewing or Private Office packages. Please contact our Business Service Center at 1-888-200-4388 for more information about these packages.

How long does it take to receive the DIRECTV System?

Once the application has been approved, equipment is sent within 5 to 7 business days.

How do I find an installer?

Find a local retailer by entering your zip code on the DIRECTV Retailer Search or on

What programming does SCHOOL CHOICE include?

SCHOOL CHOICE is a package specifically designed to be used in the classroom, offering a high concentration of nonviolent educational programming, news, weather and other current events channels. Additional information regarding the channels in the SCHOOL CHOICE package may be found on the SCHOOL CHOICE Channel Lineup on the program website.

Can we receive our local channels?

Yes. DIRECTV includes local channels in the SCHOOL CHOICE programming lineup where available. The local channels will vary depending on the geographic location of the school. Eligibility for local channels is based on service address within designated market areas as defined by Nielsen Media Research. To find out if your school can receive local channels, please contact us at 1-888-330-7827.

Can we receive additional programming?

No. The SCHOOL CHOICE and local channels programming packages are the only options available through the DIRECTV GOES TO SCHOOL program. You may want to review other DIRECTV programming packages if your needs differ.

Where can SCHOOL CHOICE programming be shown?

Programming is for use only on school property, in areas not accessible by the public (classrooms, main offices, media rooms, libraries, etc.). The DIRECTV System may not be installed in any residential accommodations (i.e. dormitories) located on or near a school campus.

Can the DIRECTV signal be rebroadcast by our school or a third party to another campus, educational institution, or other location?

No. As outlined in DIRECTV's Commercial Viewing Agreement, the DIRECTV signal may not be rebroadcast, transmitted, performed, recorded, duplicated, transcribed and distributed in real-time or near real-time (i.e., provide a "running account") or cable cast. DIRECTV, or its authorized agent, shall have the right to inspect your DIRECTV System at any time during your normal business hours if, at DIRECTV's sole discretion, it is determined that you are in breach of any of the rules for use outlined in the Commercial Viewing Agreement. DIRECTV may immediately deactivate any or all services provided to you.

Technical Support

How can I request additional equipment, including DVR receivers or dishes, and is there a fee?

Please email for any questions concerning additional equipment.

How do I turn on programming limits (i.e. hide titles or content from the guide in my classroom)?

Please visit this page.

How can I get a service all or technician to come out to my school?

Schools are required to find an authorized dealer to complete the service call and at school’s cost. If you have trouble finding an authorized dealer to service your school account, please send an email to

How do I turn off the screen saver?

The DIRECTV logo screensaver can't be totally disabled. It's a free feature from DIRECTV that helps protect the picture quality from your TV.

How do I discard/recycle equipment that is no longer in use?

Please go to and follow the instructions to recycle the equipment.

What if I have a question about my schools’ DIRECTV equipment that was not answered here or in the FAQs?

Please send an email to